Refund & Cancellation Policy

Last updated: 30 August 2026

1. Scope

This policy applies to paid digital products and subscription services sold by Ebalelo Consultancy LLC, including products marketed under our separate product brands. Where a product page or app store states its own refund terms, those terms apply in addition; purchases made through app stores (Apple App Store, Google Play) are also subject to the respective store's refund process.

2. Cancelling a subscription

Subscriptions can be cancelled at any time via the account or billing settings of the respective product, or by e-mail to info@ebalelo.com. Cancellation takes effect at the end of the current billing period; access to the paid service continues until then. No further charges are made after cancellation.

3. Refunds

• If a paid service was charged but not delivered, or is materially defective and we cannot remedy the defect within a reasonable time, you are entitled to a refund of the affected charge.
• First-time subscription charges may be refunded on request within 14 days of the initial purchase, provided the service has not been used substantially.
• Renewal charges are generally non-refundable once the new billing period has started, except where required by applicable law.

Refunds are issued to the original payment method. Statutory consumer rights in your country of residence remain unaffected.

4. How to request a refund

E-mail info@ebalelo.com from the address associated with your purchase, stating the product, the date of the charge and the reason for the request. We respond to refund requests within 14 days.

5. Governing law

This policy is governed by the laws of the United Arab Emirates as applicable in the Emirate of Sharjah, without prejudice to mandatory consumer protection rules of your country of residence.